Year Missing in Zendesk Ticket View?
Learn why the year might not show in your Zendesk ticket view and how date formats change based on the year.
Why doesn't the year show in my Zendesk ticket view?
The year might not show in your Zendesk ticket view because the date format changes based on the year. If the date refers to the current year, it is displayed in a shortened format, showing only the day and month. However, if the date is from a previous year, it will display the full date, including the year.
This is designed to make it easier to quickly identify recent tickets without the clutter of unnecessary information. If you want to learn more about managing your ticket views, you can check out the article onCreating views to manage ticket workflow.
More related questions
How does Zendesk decide when to show the year in ticket dates?
Zendesk decides to show the year in ticket dates based on whether the date is from the current year or a previous year. For dates within the current year, only the day and month are displayed to keep the view clean and focused. For dates from…
Can I change the date format in my Zendesk ticket view?
Currently, the date format in Zendesk ticket views is automatically set and cannot be manually changed. The system displays dates from the current year without the year to keep the interface clean, while dates from previous years include the year…
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