Change Date Format in Zendesk Ticket View?
Find out if you can change the date format in your Zendesk ticket view and why it's set automatically.
Can I change the date format in my Zendesk ticket view?
Currently, the date format in Zendesk ticket views is automatically set and cannot be manually changed. The system displays dates from the current year without the year to keep the interface clean, while dates from previous years include the year for clarity.
This automatic formatting is designed to help users quickly identify recent tickets. For more information on managing your ticket views, you can visit theZendesk support page.
More related questions
Why doesn't the year show in my Zendesk ticket view?
The year might not show in your Zendesk ticket view because the date format changes based on the year. If the date refers to the current year, it is displayed in a shortened format, showing only the day and month. However, if the date is from a…
How does Zendesk decide when to show the year in ticket dates?
Zendesk decides to show the year in ticket dates based on whether the date is from the current year or a previous year. For dates within the current year, only the day and month are displayed to keep the view clean and focused. For dates from…
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