Zendesk Ticket Date Display Rules
Understand how Zendesk decides when to show the year in ticket dates and why it varies.
How does Zendesk decide when to show the year in ticket dates?
Zendesk decides to show the year in ticket dates based on whether the date is from the current year or a previous year. For dates within the current year, only the day and month are displayed to keep the view clean and focused. For dates from previous years, the full date, including the year, is shown.
This approach helps users quickly identify and prioritize recent tickets without unnecessary information. For more details on managing ticket views, refer to theZendesk help article.
More related questions
Why doesn't the year show in my Zendesk ticket view?
The year might not show in your Zendesk ticket view because the date format changes based on the year. If the date refers to the current year, it is displayed in a shortened format, showing only the day and month. However, if the date is from a…
Can I change the date format in my Zendesk ticket view?
Currently, the date format in Zendesk ticket views is automatically set and cannot be manually changed. The system displays dates from the current year without the year to keep the interface clean, while dates from previous years include the year…
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