Fix Web Widget Classic Error - Frequently asked questions
Discover solutions to common issues with Zendesk's Web Widget Classic error. Find answers to frequently asked questions and troubleshoot effectively.
Frequently asked questions
Why am I seeing an error when submitting a ticket through the Web Widget (Classic)?
If you're encountering an error message saying, 'There was an error processing your request. Please try again later,' when submitting a ticket through the Web Widget (Classic), it could be due to a couple of reasons. Firstly, this error might…
What does a 401 error mean in the Web Widget (Classic)?
A 401 error in the Web Widget (Classic) indicates an 'Unauthorized' access issue. This typically happens when the 'Anybody can submit tickets' feature is disabled. When this feature is turned off, users cannot submit tickets through the Web…
How can I resolve a 422 error in the Web Widget (Classic)?
A 422 error in the Web Widget (Classic) is related to record validation issues. This error occurs when a support address is used in the requester field, which is not allowed. The error message will indicate that the email address is already in…
Can I remove the email option in the Web Widget (Classic) contact form?
While you cannot remove the email option entirely in the Web Widget (Classic) contact form, you can make it optional. To do this, navigate to Chat > Settings > Widget > Forms. Here, you can adjust the settings to make the email field optional,…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Freecash
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