Fix Web Widget (Classic) Ticket Submission Error
Why am I seeing an error when submitting a ticket through the Web Widget (Classic)?
If you're encountering an error message saying, 'There was an error processing your request. Please try again later,' when submitting a ticket through the Web Widget (Classic), it could be due to a couple of reasons.
Firstly, this error might occur because the 'Anybody can submit tickets' feature is disabled, resulting in a 401 (Unauthorized) error. To resolve this, you need to enable this feature. For more details, you can refer to the article on enabling anyone to submit tickets.
Secondly, if you're using a support address in the requester field, you might see a 422 error. This happens because the email address used is already in use as a support address. To fix this, ensure that the end user does not use a support address in the requester field.
More related questions
What does a 401 error mean in the Web Widget (Classic)?
A 401 error in the Web Widget (Classic) indicates an 'Unauthorized' access issue. This typically happens when the 'Anybody can submit tickets' feature is disabled. When this feature is turned off, users cannot submit tickets through the Web Widget…
How can I resolve a 422 error in the Web Widget (Classic)?
A 422 error in the Web Widget (Classic) is related to record validation issues. This error occurs when a support address is used in the requester field, which is not allowed. The error message will indicate that the email address is already in use…
Can I remove the email option in the Web Widget (Classic) contact form?
While you cannot remove the email option entirely in the Web Widget (Classic) contact form, you can make it optional. To do this, navigate to Chat > Settings > Widget > Forms. Here, you can adjust the settings to make the email field optional,…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
