Making Email Optional in Web Widget (Classic) Form
Find out how to make the email field optional in the Web Widget (Classic) contact form to prevent errors.
Can I remove the email option in the Web Widget (Classic) contact form?
While you cannot remove the email option entirely in the Web Widget (Classic) contact form, you can make it optional.
To do this, navigate to Chat > Settings > Widget > Forms. Here, you can adjust the settings to make the email field optional, which can help avoid errors related to using support addresses in the requester field.
More related questions
Why am I seeing an error when submitting a ticket through the Web Widget (Classic)?
If you're encountering an error message saying, 'There was an error processing your request. Please try again later,' when submitting a ticket through the Web Widget (Classic), it could be due to a couple of reasons. Firstly, this error might occur…
What does a 401 error mean in the Web Widget (Classic)?
A 401 error in the Web Widget (Classic) indicates an 'Unauthorized' access issue. This typically happens when the 'Anybody can submit tickets' feature is disabled. When this feature is turned off, users cannot submit tickets through the Web Widget…
How can I resolve a 422 error in the Web Widget (Classic)?
A 422 error in the Web Widget (Classic) is related to record validation issues. This error occurs when a support address is used in the requester field, which is not allowed. The error message will indicate that the email address is already in use…
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