How to Create Multiple Scorecards - Frequently asked questions
Frequently asked questions
How do I create a new scorecard in Zendesk QA?
Creating a new scorecard in Zendesk QA is straightforward. To get started, click on the Settings icon, which is your profile photo, and select 'Users and Workspaces'. Under the relevant workspace, choose 'Scorecards', then click 'Create…
What are conditional scorecards in Zendesk QA?
Conditional scorecards in Zendesk QA are automatically selected based on predefined conditions. These scorecards are available on the legacy Professional and Advanced plans, Growth, AI suite, and Enterprise. To create one, navigate to 'Users and…
How can I create a static scorecard in Zendesk QA?
Creating a static scorecard in Zendesk QA involves manual selection during conversation reviews. To set up a static scorecard, select the 'Static rating category' option. You will need to tag each rating category with the scorecard you have…
What is the difference between conditional and static scorecards?
The main difference between conditional and static scorecards lies in their selection process. Conditional scorecards are automatically selected based on specific conditions you set, which can save time and ensure consistency in evaluations. They…
Can I add a description to a scorecard in Zendesk QA?
Yes, you can add a description to a scorecard in Zendesk QA. When creating a new scorecard, after entering a name, you have the option to add a description. This can be useful for providing additional context or instructions related to the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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