Conditional vs Static Scorecards in Zendesk QA
What is the difference between conditional and static scorecards?
The main difference between conditional and static scorecards lies in their selection process.
Conditional scorecards are automatically selected based on specific conditions you set, which can save time and ensure consistency in evaluations. They are available on certain Zendesk plans. On the other hand, static scorecards require manual selection during each conversation review, offering more flexibility and control over which scorecard to use for each situation.
More related questions
How do I create a new scorecard in Zendesk QA?
Creating a new scorecard in Zendesk QA is straightforward. To get started, click on the Settings icon, which is your profile photo, and select 'Users and Workspaces'. Under the relevant workspace, choose 'Scorecards', then click 'Create category'….
What are conditional scorecards in Zendesk QA?
Conditional scorecards in Zendesk QA are automatically selected based on predefined conditions. These scorecards are available on the legacy Professional and Advanced plans, Growth, AI suite, and Enterprise. To create one, navigate to 'Users and…
How can I create a static scorecard in Zendesk QA?
Creating a static scorecard in Zendesk QA involves manual selection during conversation reviews. To set up a static scorecard, select the 'Static rating category' option. You will need to tag each rating category with the scorecard you have chosen….
Can I add a description to a scorecard in Zendesk QA?
Yes, you can add a description to a scorecard in Zendesk QA. When creating a new scorecard, after entering a name, you have the option to add a description. This can be useful for providing additional context or instructions related to the…
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