Fix Instagram DMs Not Creating Tickets in Zendesk - Frequently asked questions
Discover solutions for Instagram Direct messages not creating tickets in Zendesk. Explore frequently asked questions to troubleshoot and resolve common issues.
Frequently asked questions
Why aren't Instagram Direct messages creating tickets in Zendesk?
If your Instagram Direct messages aren't creating tickets in Zendesk, it might be due to a desync between your Zendesk account and Instagram Direct. This issue often arises after an Instagram update. To resolve it, you need to remove Instagram…
How do I remove and re-add Instagram Direct in Zendesk?
To fix issues with Instagram Direct messages, you may need to remove and re-add the channel in Zendesk. Start by going to Admin Center > Messaging and social > Messaging. Find the Instagram Direct channel you want to remove, click on the options…
What should I do if Instagram updates cause desync with Zendesk?
Instagram updates can sometimes cause a desync with your Zendesk account, affecting ticket creation. To address this, you need to remove the Instagram Direct channel from your Zendesk account. Navigate to Admin Center > Messaging and social >…
How can I ensure Instagram messages create tickets in Zendesk?
To ensure Instagram messages create tickets in Zendesk, you may need to address any desync issues. This involves removing the Instagram Direct channel from your Zendesk account and then re-adding it. Go to Admin Center > Messaging and social >…
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