Resolve Desync Issues After Instagram Updates
What should I do if Instagram updates cause desync with Zendesk?
Instagram updates can sometimes cause a desync with your Zendesk account, affecting ticket creation.
To address this, you need to remove the Instagram Direct channel from your Zendesk account. Navigate to Admin Center > Messaging and social > Messaging, select the channel, and delete it. Then, unlink your Zendesk integration from Instagram users and re-add the Instagram channel. This should resolve the desync issue and allow messages to create tickets again.
More related questions
Why aren't Instagram Direct messages creating tickets in Zendesk?
If your Instagram Direct messages aren't creating tickets in Zendesk, it might be due to a desync between your Zendesk account and Instagram Direct. This issue often arises after an Instagram update. To resolve it, you need to remove Instagram…
How do I remove and re-add Instagram Direct in Zendesk?
To fix issues with Instagram Direct messages, you may need to remove and re-add the channel in Zendesk. Start by going to Admin Center > Messaging and social > Messaging. Find the Instagram Direct channel you want to remove, click on the options…
How can I ensure Instagram messages create tickets in Zendesk?
To ensure Instagram messages create tickets in Zendesk, you may need to address any desync issues. This involves removing the Instagram Direct channel from your Zendesk account and then re-adding it. Go to Admin Center > Messaging and social >…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
