What's New in Zendesk March 2022 - Frequently asked questions
Frequently asked questions
What changes have been made to Zendesk Support settings in March 2022?
In March 2022, Zendesk began the final phase of migrating Support settings to the Admin Center. This means that the settings pages will no longer appear in Support and will be fully accessible through the Admin Center. The rollout of this change…
How does the new Zendesk composer experience enhance AnyChannel integrations?
The new Zendesk composer experience, available for AnyChannel integrations using the Zendesk Channel Framework, allows agents to use rich content editing and markdown commands in ticket conversations. This update means agents no longer have to…
What are the new features in Zendesk Guide for March 2022?
In March 2022, Zendesk Guide introduced the ability to include external content sources, such as blogs and wikis, in Knowledge searches. This feature is available on Enterprise plans with Federated Search configured. Additionally, search filters in…
What is the new Agent Concurrency dashboard in Zendesk Explore?
Zendesk Explore has introduced a new prebuilt Agent Concurrency dashboard and dataset. This tool helps you understand how many chats your agents are handling simultaneously. The dashboard provides insights into chat concurrency by hour and day, and…
How can Zendesk Sell help with forecasting sales pipeline?
Zendesk Sell now offers features that help sales reps and managers better forecast their sales pipeline. By using subscriptions, they can gain insights into the monthly recurring revenue (MRR) of contacts. The MRR smart list fields and subscription…
What does the new Zendesk integration for Microsoft Teams offer?
The new Zendesk integration for Microsoft Teams brings together communication and support solutions, allowing employees to work more efficiently. With this integration, you can create, update, and view support tickets directly within Microsoft…
What upcoming changes are expected in the Zendesk Agent Workspace?
In the Zendesk Agent Workspace, you will soon be able to resize the ticket properties panel, providing a better view of ticket fields. This change is particularly useful for tickets with many fields. Additionally, side conversations are moving to…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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