How to Filter Views by Ticket Subject - Frequently asked questions
Frequently asked questions
How can I filter Zendesk views by ticket subject?
Currently, Zendesk does not offer a native feature to filter views by ticket subject. However, you can use a workaround by creating a trigger to automatically tag tickets based on their subject. This involves using the 'Ticket: Subject' text in the…
Is there a native feature in Zendesk to filter views by ticket subject?
No, Zendesk does not currently have a native feature to filter views by ticket subject. The existing 'Description' condition only filters the text in the first comment of a ticket, not the subject or subsequent comments. Users have expressed…
What workaround can I use to filter Zendesk views by ticket subject?
To filter Zendesk views by ticket subject, you can create a trigger that automatically tags tickets based on their subject. This involves using the 'Ticket: Subject' text in the trigger. Once the tickets are tagged, you can create a view that…
Why is filtering by ticket subject important in Zendesk?
Filtering by ticket subject is important because it allows users to quickly locate and manage tickets based on specific topics or issues. Many users find it frustrating that Zendesk does not offer this feature natively, as it is a common…
Can I filter closed tickets by subject in Zendesk?
Unfortunately, the workaround of using triggers to tag tickets based on their subject does not apply to closed tickets. This limitation means that once a ticket is closed, it cannot be retroactively tagged for subject-based filtering, which is a…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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