Filter Zendesk Views by Ticket Subject
How can I filter Zendesk views by ticket subject?
Currently, Zendesk does not offer a native feature to filter views by ticket subject. However, you can use a workaround by creating a trigger to automatically tag tickets based on their subject. This involves using the 'Ticket: Subject' text in the trigger, and then using the tag added by the trigger to create a view for those tickets. This method allows you to indirectly filter views by ticket subject. For more details, you can refer to theTrigger conditions and actions reference.
More related questions
Is there a native feature in Zendesk to filter views by ticket subject?
No, Zendesk does not currently have a native feature to filter views by ticket subject. The existing 'Description' condition only filters the text in the first comment of a ticket, not the subject or subsequent comments. Users have expressed…
What workaround can I use to filter Zendesk views by ticket subject?
To filter Zendesk views by ticket subject, you can create a trigger that automatically tags tickets based on their subject. This involves using the 'Ticket: Subject' text in the trigger. Once the tickets are tagged, you can create a view that…
Why is filtering by ticket subject important in Zendesk?
Filtering by ticket subject is important because it allows users to quickly locate and manage tickets based on specific topics or issues. Many users find it frustrating that Zendesk does not offer this feature natively, as it is a common…
Can I filter closed tickets by subject in Zendesk?
Unfortunately, the workaround of using triggers to tag tickets based on their subject does not apply to closed tickets. This limitation means that once a ticket is closed, it cannot be retroactively tagged for subject-based filtering, which is a…
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