How to View and Use Dashboards - Frequently asked questions
Frequently asked questions
What is a Zendesk Explore dashboard?
A Zendesk Explore dashboard is a space to present information about your Zendesk products. It allows you to visualize and analyze data from various Zendesk services, helping you make informed decisions. Dashboards can be customized to display the…
How can I view existing dashboards in Zendesk Explore?
To view existing dashboards in Zendesk Explore, you can access the Dashboards library. This library provides important information about all the dashboards you have, allowing you to easily navigate and find the data you need. Users with an Explore…
What prebuilt dashboards are available in Zendesk Explore?
Zendesk Explore offers several prebuilt dashboards for different products, including Support, Guide, Talk, Chat, Messaging, and more. These dashboards provide a comprehensive view of your data, allowing you to analyze and make data-driven…
Can I edit prebuilt dashboards in Zendesk Explore?
Yes, you can edit prebuilt dashboards in Zendesk Explore to better suit your needs. This flexibility allows you to customize the dashboards by adding or removing widgets, changing data sources, and adjusting the layout to display the most relevant…
How do I interact with dashboards in Zendesk Explore?
If your Explore role is Viewer or higher, you can interact with dashboards by changing the information you view. This includes filtering data, drilling into specific metrics, and adjusting the time frame to analyze different periods. These…
How can I export data from Zendesk Explore dashboards?
You can export data from Zendesk Explore dashboards by saving the current version of a dashboard tab or report. This feature is useful for sharing insights with your team or keeping records of your data analysis. Additionally, certain Explore…
What are the live dashboards in Zendesk Explore?
Live dashboards in Zendesk Explore provide real-time data about your agents and operations. They allow you to see which agents are online, their current status, and workload. These dashboards are particularly useful for monitoring live performance…
What is the Zendesk Answer Bot dashboard?
The Zendesk Answer Bot dashboard, now part of Zendesk bots, provides insights into your bot's performance, including autoreplies and interactions. This dashboard helps you understand how your bot is engaging with customers and identify areas for…
How do I view widgets as slides in Zendesk Explore?
In Zendesk Explore, you can view widgets as slides, which is particularly useful for devices with smaller screens. This feature allows you to present data in a more accessible format, making it easier to analyze and share insights with your…
What should I know about discrepancies in Zendesk Explore data?
Discrepancies in Zendesk Explore data can occur when comparing reports and exports or when using different data sources like Google Analytics. It's important to understand these differences to ensure accurate data analysis and reporting. Explore…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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