How to Use Bots in Zendesk - Frequently asked questions
Frequently asked questions
Where can I use Zendesk bots?
Zendesk bots can be used in various places to enhance customer interactions. You can integrate them into your messaging channels on your website or help center, allowing for seamless communication with users. This integration helps in providing…
How do I get started with AI agents using Zendesk bots?
Getting started with AI agents using Zendesk bots involves setting up bots and autoreplies to handle customer inquiries efficiently. This process includes configuring your bot to understand and respond to common questions, which can significantly…
What languages are supported by Zendesk bots?
Zendesk bots support multiple languages, making them versatile for global customer interactions. This feature allows businesses to cater to a diverse audience by providing support in the customer's preferred language, enhancing user satisfaction…
What resources are available for building custom Zendesk bots?
Zendesk offers a variety of resources for building custom bots, including templates and detailed documentation. These resources are designed to help you create bots tailored to your specific business needs, ensuring they can handle unique customer…
What are automated resolutions for AI agents in Zendesk?
Automated resolutions for AI agents in Zendesk are designed to streamline customer support by resolving common issues without human intervention. This feature helps in reducing response times and improving efficiency, allowing human agents to focus…
What are the chatbot options available in my Zendesk account?
Zendesk provides various chatbot options that can be customized to fit your business needs. These options allow you to configure bots to handle different types of customer interactions, ensuring a personalized and efficient support experience. To…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
