How to Use Zendesk Analytics 101 - Frequently asked questions
Frequently asked questions
How can I investigate increasing wait times in Zendesk Chat?
To investigate increasing wait times in Zendesk Chat, you can utilize the Analytics 101 series. This series provides insights into various aspects of chat analytics, including how to identify and address issues related to wait times. By analyzing…
How do I measure agent productivity in Zendesk Chat?
Measuring agent productivity in Zendesk Chat is made easy with the Analytics 101 series. This series provides tools and insights to evaluate how effectively your agents are handling chats. By examining metrics such as the number of chats handled,…
How can I filter chat analytics by departments in Zendesk?
Filtering chat analytics by departments in Zendesk allows you to gain insights specific to different areas of your organization. The Analytics 101 series includes guidance on how to apply these filters effectively. By segmenting data by…
How do I monitor individual agent performance in Zendesk Chat?
Monitoring individual agent performance in Zendesk Chat is crucial for maintaining high service standards. The Analytics 101 series provides tools to track and evaluate each agent's performance. By analyzing metrics such as chat volume, response…
How can I solve the missed chats mystery in Zendesk Chat?
Solving the mystery of missed chats in Zendesk Chat can be achieved by leveraging the Analytics 101 series. This series offers insights into identifying and addressing the root causes of missed chats. By examining chat logs and patterns, you can…
How do I measure customer satisfaction in Zendesk Chat?
Measuring customer satisfaction in Zendesk Chat is essential for understanding how well your service meets customer expectations. The Analytics 101 series provides methods to gauge customer satisfaction effectively. By collecting and analyzing…
Can I analyze Zendesk Chat activity with a prebuilt dashboard?
Yes, if your plan includes Zendesk Explore, you can analyze Chat activity using a prebuilt dashboard. This feature provides a comprehensive view of your chat interactions and performance metrics. The prebuilt dashboard in Zendesk Explore allows…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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