Filtering Chat Analytics by Departments in Zendesk
How can I filter chat analytics by departments in Zendesk?
Filtering chat analytics by departments in Zendesk allows you to gain insights specific to different areas of your organization. The Analytics 101 series includes guidance on how to apply these filters effectively.
By segmenting data by department, you can better understand performance and customer interactions within each team. This can help in tailoring strategies and improving overall service quality. For detailed instructions, refer to the Analytics 101 series on Zendesk's support page.
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