Yes, you can purchase Reach for only a few agents on your Zendesk account. Reach is designed to be purchased per seat, meaning you can choose how many agents will have access to it. Once you have purchased the Reach subscription, the credits are…
Yes, one person can use all the Reach credits on a Zendesk account. Once you have purchased Reach and the credits are applied to your account, they are shared across all users. This means that a single user can utilize all the purchased credits if…
Reach credits in Zendesk are distributed as pooled credits across all users on the account. This means that once you purchase Reach, the credits are not tied to specific users but are available for any user to utilize. The prospecting and…
When Reach credits are used up in Zendesk, they are unavailable until the next month. The prospecting and enrichment features come with a specific number of credits per user per month, and once these are exhausted, you must wait for the next…
Yes, Reach credit access can be restricted to admins only in Zendesk. This feature allows you to control who can use the Reach credits, ensuring that only authorized personnel have access to them. By restricting access to admins, you can manage…