Distribution of Reach Credits Among Zendesk Users
How are Reach credits distributed among users in Zendesk?
Reach credits in Zendesk are distributed as pooled credits across all users on the account. This means that once you purchase Reach, the credits are not tied to specific users but are available for any user to utilize.
The prospecting and enrichment features provide a set number of credits per user each month, and once these are used, they are gone until the next month. The sequence feature, however, allows for a specific number of active enrollments per user per month, and unenrolling someone frees up a spot for another use. For more details, refer to theReach pricing and billing FAQ.
More related questions
Can I purchase Reach for only a few agents on my Zendesk account?
Yes, you can purchase Reach for only a few agents on your Zendesk account. Reach is designed to be purchased per seat, meaning you can choose how many agents will have access to it. Once you have purchased the Reach subscription, the credits are…
Can one person use all the Reach credits on a Zendesk account?
Yes, one person can use all the Reach credits on a Zendesk account. Once you have purchased Reach and the credits are applied to your account, they are shared across all users. This means that a single user can utilize all the purchased credits if…
What happens when Reach credits are used up in Zendesk?
When Reach credits are used up in Zendesk, they are unavailable until the next month. The prospecting and enrichment features come with a specific number of credits per user per month, and once these are exhausted, you must wait for the next…
Can Reach credit access be restricted to admins only in Zendesk?
Yes, Reach credit access can be restricted to admins only in Zendesk. This feature allows you to control who can use the Reach credits, ensuring that only authorized personnel have access to them. By restricting access to admins, you can manage the…
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