Purchase Reach for Select Agents on Zendesk
Can I purchase Reach for only a few agents on my Zendesk account?
Yes, you can purchase Reach for only a few agents on your Zendesk account. Reach is designed to be purchased per seat, meaning you can choose how many agents will have access to it. Once you have purchased the Reach subscription, the credits are shared across all users on the account. This means that even if you buy Reach for a few agents, the credits can be used by any user on the account.
Additionally, you have the option to restrict Reach credit access to admins only, giving you control over who can utilize these credits. For more details on how credits are pooled and managed, you can refer to theReach pricing and billing FAQ.
More related questions
Can one person use all the Reach credits on a Zendesk account?
Yes, one person can use all the Reach credits on a Zendesk account. Once you have purchased Reach and the credits are applied to your account, they are shared across all users. This means that a single user can utilize all the purchased credits if…
How are Reach credits distributed among users in Zendesk?
Reach credits in Zendesk are distributed as pooled credits across all users on the account. This means that once you purchase Reach, the credits are not tied to specific users but are available for any user to utilize. The prospecting and…
What happens when Reach credits are used up in Zendesk?
When Reach credits are used up in Zendesk, they are unavailable until the next month. The prospecting and enrichment features come with a specific number of credits per user per month, and once these are exhausted, you must wait for the next…
Can Reach credit access be restricted to admins only in Zendesk?
Yes, Reach credit access can be restricted to admins only in Zendesk. This feature allows you to control who can use the Reach credits, ensuring that only authorized personnel have access to them. By restricting access to admins, you can manage the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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