Access Help Center with 2FA - Frequently asked questions
Frequently asked questions
How do I enable two-factor authentication in Zendesk Help Center?
To enable two-factor authentication (2FA) in Zendesk Help Center, you need to install a 2FA app on your mobile device first. This adds an extra layer of security to your account. Start by clicking your profile icon on the upper-right side of any…
What apps can I use for two-factor authentication in Zendesk?
You can use several apps for two-factor authentication in Zendesk, such as Google Authenticator, Authy, Symantec VIP, and Duo Mobile. These apps generate a passcode that you need to enter after your password when signing in. Make sure to install…
How often do I need to enter a passcode with two-factor authentication?
By default, you only need to enter a passcode once every 30 days when using two-factor authentication in Zendesk. However, if you prefer to enter a passcode every time you sign in, you can uncheck the 'Don't ask again on this computer for 30 days'…
Can I turn off two-factor authentication in Zendesk Help Center?
Yes, you can turn off two-factor authentication in Zendesk Help Center at any time from your profile settings. To do this, click your profile icon, select 'Profile', then 'Edit profile', and 'Manage 2FA'. Finally, click 'Turn off 2FA'. This will…
What should I do if I lose access to my two-factor authentication device?
If you lose access to your two-factor authentication device, you can use recovery codes to access your Zendesk account. When prompted for a passcode, enter one of your recovery codes. Remember, each code can only be used once. To get more recovery…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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