Manage Content Hierarchy in Arrange Articles - Frequently asked questions
Frequently asked questions
How can I view my knowledge base hierarchy in Zendesk?
To view your knowledge base hierarchy in Zendesk, you need to access the Arrange Articles page. This page allows you to see all the categories, sections, and articles that make up your content hierarchy. To get started, go to Guide Admin and click…
How do I change the order of categories, sections, and articles in Zendesk?
You can change the order of categories, sections, and articles in Zendesk using the Arrange Articles page. This feature allows you to manually reorder your content to better suit your needs. To reorder, simply drag-and-drop your top-level…
Can I move a section or article to a different category in Zendesk?
Yes, you can move a section or article to a different category in Zendesk. This is done through the Arrange Articles page, which provides an options menu for managing your content. To move a section or article, use the options menu to select the…
How can I edit a category, section, or article in Zendesk?
Editing a category, section, or article in Zendesk is straightforward using the Arrange Articles page. This page provides an options menu that allows you to open any category, section, or article in edit mode. Once in edit mode, you can make the…
How do I send a category, section, or article to the top in Zendesk?
In Zendesk, you can quickly place a category, section, or article at the top of their respective order using the options menu on the Arrange Articles page. This feature is handy when you want to prioritize certain content, making it more visible…
How can I view a category, section, or article in the Help Center?
To view a category, section, or article in the Help Center, use the options menu on the Arrange Articles page in Zendesk. This allows you to see the published version of your content. Viewing your content in the Help Center is useful for ensuring…
Is it possible to create a section only visible to a specific user segment in Zendesk?
Yes, in Zendesk, you can create a section that is only visible to a specific user segment by setting view permissions at the article level. If no articles in a section are viewable to a given user, the section will not appear for them. To achieve…
How can I increase the number of visible articles in a Zendesk category?
By default, Zendesk sections can display up to 30 articles at a time. To exceed this limit, you'll need to customize your help center theme. Customizing your theme allows you to adjust the pagination settings and display more articles within a…
Can I create a sub-section within a section in Zendesk?
Creating a sub-section within a section in Zendesk is possible if you are on the Guide and Suite Enterprise plans. This feature allows you to further organize your content into specific topics or concepts. Sub-sections help in managing large…
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