Account Assumption Email - Frequently asked questions
Discover why you received an Account Assumption email from Zendesk. Explore common questions and detailed answers about this notification and its implications.
Frequently asked questions
Why did I receive an email about Account Assumption being granted?
You received an email about Account Assumption because an administrator on your account granted Zendesk access to troubleshoot an issue. This feature, known as Account Assumption, allows Zendesk to assist you more efficiently with your support…
Who gets notified when Account Assumption is enabled?
All administrators on the Zendesk account are notified when Account Assumption is enabled. The system automatically sends email notifications to all users with Admin roles, ensuring that everyone with administrative privileges is aware of the…
How can I identify who enabled Account Assumption?
To identify who enabled Account Assumption, you can review the Audit log. In the Audit log, look for the item 'Enable Account assumption' with the activity 'Turned on'. The column labeled 'Actor' will show the person who enabled it. For more…
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“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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