Installing Zendesk Chat for Prestashop - Frequently asked questions
Discover answers to common questions about installing Zendesk Chat on Prestashop. Learn about setup, integration, troubleshooting, and more.
Frequently asked questions
How do I install Zendesk Chat on Prestashop using the HTMLbox module?
To install Zendesk Chat on Prestashop using the HTMLbox module, you need to download the module and upload it to your Prestashop site. First, download the Prestashop HTMLbox module. In your Prestashop admin panel, click 'Add new module', choose…
Can I use Zendesk Chat for Prestashop version 1.6 with Zendesk Support?
No, the Zendesk Chat for Prestashop version 1.6 integration is only supported for standalone chat accounts. If your account is integrated with Zendesk Support, you won't be able to use this integration. For standalone chat accounts, you can…
Where can I find the Zopim widget ID for Prestashop integration?
The Zopim widget ID is a crucial part of integrating Zendesk Chat with Prestashop, and it's found in your Zopim live chat script. This ID is a 32-digit sequence that follows 'v2.zopim.com' in the script. To locate your Zopim live chat script, you…
What are the steps to add a new module in Prestashop for Zendesk Chat?
Adding a new module in Prestashop for Zendesk Chat involves a few straightforward steps. First, navigate to the Prestashop admin page and select 'Modules > Modules'. Click 'Add a new module', then 'Choose a file' to select the module file you…
Is the Zendesk Chat integration available for all versions of Zendesk Chat?
No, the Zendesk Chat integration for Prestashop is only available for customers using the Legacy versions of Zendesk Chat. If you're unsure which version of Zendesk Chat you have, you should refer to the documentation on determining your Zendesk…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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