Provision Light Agent Role via Identity Provider - Frequently asked questions
Explore frequently asked questions on provisioning a light agent role through identity providers like Okta. Find answers to common queries and streamline your setup process.
Frequently asked questions
How can I provision a light agent role through Okta?
To provision a light agent role through Okta, you need to configure it as a custom role. After setting up your SAML SSO, assign the role 'Agent' to the profile and specify the custom role attribute. To find the custom role IDs necessary for this…
What is the process to set a light agent role using SAML SSO?
Setting a light agent role using SAML SSO involves assigning the 'Agent' role and configuring a custom role attribute. This is necessary because the light agent role is considered a custom role. To complete this setup, you will need to use the…
Where can I find the custom role IDs for provisioning a light agent?
To find the custom role IDs needed for provisioning a light agent, you should use the Custom Roles API. This API provides the necessary information to configure custom roles like the light agent role. Once you have these IDs, you can assign the…
Is the light agent role considered a custom role in Zendesk?
Yes, the light agent role is considered a custom role in Zendesk. This means that when setting up roles through an identity provider like Okta, you need to configure it specifically as a custom role. To do this, assign the 'Agent' role to the…
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