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Inserting and Editing Links in Articles - Frequently asked questions

Discover how to insert and edit links in Zendesk articles. This page answers common questions about link management, formatting, and troubleshooting.

Frequently asked questions

How do I insert a link in a Zendesk article?

Inserting a link in a Zendesk article is straightforward. You can add a link to existing text or at the cursor's position. To insert a link, start by creating or editing an article in Help Center or Guide Admin. Highlight the text or place the…

How can I edit an existing link in a Zendesk article?

Editing an existing link in a Zendesk article allows you to change the link text or target. To edit a link, open the article in edit mode in Help Center or Guide Admin. Highlight the link you want to change. To modify the link text, simply type…

How do I remove a link from a Zendesk article?

Removing a link from a Zendesk article is a simple process that turns linked text back into plain text. To remove a link, open the article in edit mode in Help Center or Guide Admin. Highlight the link you wish to remove and click 'Insert/edit…

Can I link to a draft article in Zendesk?

Linking to a draft article in Zendesk requires a manual approach since draft articles don't appear in the insert link form. To link to a draft, navigate to the draft article and copy its URL from the address bar. Then, edit the article where you…

How can I change the text color of a hyperlink in a Zendesk article?

Changing the text color of a hyperlink in a Zendesk article involves editing the HTML and CSS. To change a hyperlink's color, access the article's HTML source code and add a 'class' attribute to the link. Then, edit your Help Center theme's CSS…

Why can't I see all headings in the Heading tab when linking in Zendesk?

If headings aren't appearing in the Heading tab when linking, it might be due to a bug or missing heading IDs. A common workaround is to manually add IDs to each heading in the article's HTML. This ensures they appear in the Heading tab for…

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