Inserting and Editing Links in Articles - Frequently asked questions
Frequently asked questions
How do I insert a link in a Zendesk article?
Inserting a link in a Zendesk article is straightforward. You can add a link to existing text or at the cursor's position. To insert a link, start by creating or editing an article in Help Center or Guide Admin. Highlight the text or place the…
How can I edit an existing link in a Zendesk article?
Editing an existing link in a Zendesk article allows you to change the link text or target. To edit a link, open the article in edit mode in Help Center or Guide Admin. Highlight the link you want to change. To modify the link text, simply type…
How do I remove a link from a Zendesk article?
Removing a link from a Zendesk article is a simple process that turns linked text back into plain text. To remove a link, open the article in edit mode in Help Center or Guide Admin. Highlight the link you wish to remove and click 'Insert/edit…
Can I link to a draft article in Zendesk?
Linking to a draft article in Zendesk requires a manual approach since draft articles don't appear in the insert link form. To link to a draft, navigate to the draft article and copy its URL from the address bar. Then, edit the article where you…
How can I change the text color of a hyperlink in a Zendesk article?
Changing the text color of a hyperlink in a Zendesk article involves editing the HTML and CSS. To change a hyperlink's color, access the article's HTML source code and add a 'class' attribute to the link. Then, edit your Help Center theme's CSS…
Why can't I see all headings in the Heading tab when linking in Zendesk?
If headings aren't appearing in the Heading tab when linking, it might be due to a bug or missing heading IDs. A common workaround is to manually add IDs to each heading in the article's HTML. This ensures they appear in the Heading tab for…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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