Troubleshooting Missing Headings in Zendesk
Why can't I see all headings in the Heading tab when linking in Zendesk?
If headings aren't appearing in the Heading tab when linking, it might be due to a bug or missing heading IDs.
A common workaround is to manually add IDs to each heading in the article's HTML. This ensures they appear in the Heading tab for linking. If this issue persists, it may be a bug, and you should report it to Zendesk support for further assistance.
More related questions
How do I insert a link in a Zendesk article?
Inserting a link in a Zendesk article is straightforward. You can add a link to existing text or at the cursor's position. To insert a link, start by creating or editing an article in Help Center or Guide Admin. Highlight the text or place the…
How can I edit an existing link in a Zendesk article?
Editing an existing link in a Zendesk article allows you to change the link text or target. To edit a link, open the article in edit mode in Help Center or Guide Admin. Highlight the link you want to change. To modify the link text, simply type…
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Removing a link from a Zendesk article is a simple process that turns linked text back into plain text. To remove a link, open the article in edit mode in Help Center or Guide Admin. Highlight the link you wish to remove and click 'Insert/edit…
Can I link to a draft article in Zendesk?
Linking to a draft article in Zendesk requires a manual approach since draft articles don't appear in the insert link form. To link to a draft, navigate to the draft article and copy its URL from the address bar. Then, edit the article where you…
How can I change the text color of a hyperlink in a Zendesk article?
Changing the text color of a hyperlink in a Zendesk article involves editing the HTML and CSS. To change a hyperlink's color, access the article's HTML source code and add a 'class' attribute to the link. Then, edit your Help Center theme's CSS…
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