Understanding Unsorted Ticket Status - Frequently asked questions
Discover what 'Unsorted' ticket status means in Zendesk. Explore FAQs about managing and resolving unsorted tickets effectively.
Frequently asked questions
What does 'Ticket status - Unsorted' mean in Zendesk Explore?
The 'Ticket status - Unsorted' in Zendesk Explore refers to a way of sorting ticket statuses alphabetically rather than chronologically. This means that instead of being sorted from newest to oldest (like new, open, pending, on-hold, solved,…
How is 'Ticket status - Unsorted' used in Zendesk Explore?
'Ticket status - Unsorted' is used in Zendesk Explore for formula calculations, offering an alphabetical sorting of ticket statuses. This differs from the standard Ticket status attribute, which is sorted chronologically and used in Rows, Columns,…
Can I use custom ticket statuses with 'Ticket status - Unsorted'?
Yes, you can use custom ticket statuses with 'Ticket status - Unsorted' in Zendesk Explore. If your account has custom ticket statuses, you can incorporate attributes like Ticket custom status name, category, or state in your Rows, Columns, or…
Why might a ticket be categorized as 'Unsorted' in Zendesk?
A ticket might be categorized as 'Unsorted' in Zendesk if it hasn't been properly organized or classified under the standard ticket statuses. This can occur if tickets are not correctly assigned or routed to the appropriate agents, groups, or…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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Customer.io($50M+ ARR)
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"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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Freecash
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