Reasons for 'Unsorted' Ticket Status in Zendesk
Why might a ticket be categorized as 'Unsorted' in Zendesk?
A ticket might be categorized as 'Unsorted' in Zendesk if it hasn't been properly organized or classified under the standard ticket statuses. This can occur if tickets are not correctly assigned or routed to the appropriate agents, groups, or workflows during the initial triaging process.
The 'Unsorted' status is not a standard ticket status but rather a result of tickets not being fully processed or categorized, which can affect how they appear in reports and analyses.
More related questions
What does 'Ticket status - Unsorted' mean in Zendesk Explore?
The 'Ticket status - Unsorted' in Zendesk Explore refers to a way of sorting ticket statuses alphabetically rather than chronologically. This means that instead of being sorted from newest to oldest (like new, open, pending, on-hold, solved,…
How is 'Ticket status - Unsorted' used in Zendesk Explore?
'Ticket status - Unsorted' is used in Zendesk Explore for formula calculations, offering an alphabetical sorting of ticket statuses. This differs from the standard Ticket status attribute, which is sorted chronologically and used in Rows, Columns,…
Can I use custom ticket statuses with 'Ticket status - Unsorted'?
Yes, you can use custom ticket statuses with 'Ticket status - Unsorted' in Zendesk Explore. If your account has custom ticket statuses, you can incorporate attributes like Ticket custom status name, category, or state in your Rows, Columns, or…
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