Creating Translated Content in Zendesk Guide - Frequently asked questions
Frequently asked questions
How can I enable multiple language support in Zendesk Guide?
To enable multiple language support in Zendesk Guide, you first need to ensure your plan supports it. This feature is available for Guide customers on a Suite plan or those with Support Professional or Enterprise plans. Once confirmed, you can…
What are my options for managing content translation in Zendesk Guide?
You have several options for managing content translation in Zendesk Guide, ranging from automated to manual processes. The recommended approach is to use a translation service that integrates with Zendesk, such as Unbabel or other services…
How does the Zendesk Documentation team handle translations?
The Zendesk Documentation team uses a partially automated process to handle translations. They author content in English using DITA, an XML-based data model, and then use the help center API to manage the translation handoff to agencies. The team…
Can I automate the translation process in Zendesk Guide?
Yes, you can automate the translation process in Zendesk Guide using the help center API. This requires some programming skills, but there are existing implementations you can use as a starting point. Automation can streamline the management,…
What is the manual process for managing translations in Zendesk Guide?
The manual process for managing translations in Zendesk Guide involves creating a spreadsheet with columns for each language, moving default language content into it, and sending it to a translation agency. Once translated, you copy and paste the…
How can I use third-party translation services with Zendesk Guide?
You can use third-party translation services with Zendesk Guide by choosing a service that offers a Zendesk integration. These services, like Unbabel, provide end-to-end solutions for managing and translating your content without needing custom…
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