How to Filter a Report in Zendesk - Frequently asked questions
Frequently asked questions
How can I filter a Zendesk Explore report by an attribute without adding it to the visualization?
You can filter a Zendesk Explore report by an attribute without adding it to the visualization by using the Filters panel. This method allows you to control which results are returned without cluttering your report with unnecessary data. To do…
What is the difference between filtering by an attribute in the Filters panel and the Columns or Rows panel in Zendesk Explore?
The main difference lies in whether the attribute appears in the report visualization. Filtering by an attribute in the Filters panel allows you to control the results without adding the attribute to the visualization, keeping your report clean….
How do I filter a Zendesk Explore report by date?
To filter a Zendesk Explore report by date, you can use the Filters panel to add a date attribute and configure the date range. This allows you to narrow down your report results to specific time frames. After adding the date attribute in the…
Can I filter a Zendesk Explore report by a specific team member?
Yes, you can filter a Zendesk Explore report by a specific team member by using the Rows panel. This method allows you to display only the tickets assigned to a particular team member. To do this, create a report using the Support - Tickets…
What are metric filters in Zendesk Explore?
Metric filters in Zendesk Explore allow you to set minimum and maximum values for your report results. This type of filter is useful for narrowing down data based on specific numerical criteria. For example, you can use a metric filter to display…
How do dashboard-level filters affect individual report filters in Zendesk Explore?
Dashboard-level filters in Zendesk Explore can overwrite filters set inside individual reports. This means that any filters applied at the dashboard level will take precedence over those set within a report. This feature allows dashboard viewers…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
