Understanding Metric Filters in Zendesk Explore
What are metric filters in Zendesk Explore?
Metric filters in Zendesk Explore allow you to set minimum and maximum values for your report results. This type of filter is useful for narrowing down data based on specific numerical criteria.
For example, you can use a metric filter to display only tickets with a certain number of updates or to focus on tickets that meet specific performance metrics. Metric filters provide an additional layer of customization to help you analyze your data more effectively.
More related questions
How can I filter a Zendesk Explore report by an attribute without adding it to the visualization?
You can filter a Zendesk Explore report by an attribute without adding it to the visualization by using the Filters panel. This method allows you to control which results are returned without cluttering your report with unnecessary data. To do…
What is the difference between filtering by an attribute in the Filters panel and the Columns or Rows panel in Zendesk Explore?
The main difference lies in whether the attribute appears in the report visualization. Filtering by an attribute in the Filters panel allows you to control the results without adding the attribute to the visualization, keeping your report clean. On…
How do I filter a Zendesk Explore report by date?
To filter a Zendesk Explore report by date, you can use the Filters panel to add a date attribute and configure the date range. This allows you to narrow down your report results to specific time frames. After adding the date attribute in the…
Can I filter a Zendesk Explore report by a specific team member?
Yes, you can filter a Zendesk Explore report by a specific team member by using the Rows panel. This method allows you to display only the tickets assigned to a particular team member. To do this, create a report using the Support - Tickets…
How do dashboard-level filters affect individual report filters in Zendesk Explore?
Dashboard-level filters in Zendesk Explore can overwrite filters set inside individual reports. This means that any filters applied at the dashboard level will take precedence over those set within a report. This feature allows dashboard viewers to…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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