Using Zendesk QA Templates - Frequently asked questions
Frequently asked questions
How do I create a Zendesk QA template?
Creating a Zendesk QA template is a straightforward process. First, click your profile image at the bottom left corner and select 'Settings'. If you don't see the Personal menu, click the toggle sidebar icon to display it. Then, select 'Templates'…
Where can I find the option to create a Zendesk QA template?
You can find the option to create a Zendesk QA template in your personal settings. Click on your profile image at the bottom left corner, then select 'Settings'. If the Personal menu isn't visible, click the toggle sidebar icon to display it. From…
Can I use formatting options in Zendesk QA templates?
Yes, you can use formatting options when creating Zendesk QA templates. After entering the template content, you have the ability to format it to suit your needs. This allows you to customize the appearance and structure of your template for better…
Are Zendesk QA templates accessible to others?
No, Zendesk QA templates are personal and only accessible to you. This means that any templates you create are for your own use and cannot be accessed or modified by others. This ensures that your templates remain private and tailored to your…
How do I choose where to show my Zendesk QA template?
When creating a Zendesk QA template, you can select one or more options for where the template should be shown. This allows you to control the visibility and application of your template across different areas, ensuring it appears where it's most…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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