How to Use Kayako - Frequently asked questions
Frequently asked questions
How do I connect Kayako to Zendesk QA?
Connecting Kayako to Zendesk QA is a straightforward process. First, during the signup, select Kayako from the list of integrations. Then, name your connection, add your Kayako subdomain, OAuth consumer key, and secret, and click continue. You'll…
Can I connect multiple Kayako instances to Zendesk QA?
Yes, you can connect multiple Kayako instances to Zendesk QA. After your initial setup, go to Account Settings > Connections within Zendesk QA to add more instances. This feature allows you to manage multiple help desks efficiently from a single…
What should I do if I need to import older data from Kayako?
If you need to import older data from Kayako, you can contact the Zendesk Support team for assistance. By default, Zendesk QA starts syncing the last 24 hours of data, but the support team can help you with importing data from earlier periods if…
Are there security options when connecting Kayako to Zendesk QA?
Yes, there are additional security options available when connecting Kayako to Zendesk QA. These options allow you to prevent specific information and conversations from being synced. This ensures that sensitive data remains secure and only the…
How long does it take to sync data from Kayako to Zendesk QA?
The time it takes to sync data from Kayako to Zendesk QA can vary. Initially, Zendesk QA will start syncing the last 24 hours of data, and the duration depends on the options you selected and your conversation volume. Larger volumes of data may…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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