Connecting Kayako to Zendesk QA: Step-by-Step Guide
How do I connect Kayako to Zendesk QA?
Connecting Kayako to Zendesk QA is a straightforward process. First, during the signup, select Kayako from the list of integrations. Then, name your connection, add your Kayako subdomain, OAuth consumer key, and secret, and click continue. You'll be redirected to Kayako to authorize Zendesk QA to access your account. After that, choose the retention period for your data, and the syncing of the last 24 hours of data from your Kayako account will begin. This process might take some time depending on your settings and conversation volume. For more details, visit theoriginal link.
More related questions
Can I connect multiple Kayako instances to Zendesk QA?
Yes, you can connect multiple Kayako instances to Zendesk QA. After your initial setup, go to Account Settings > Connections within Zendesk QA to add more instances. This feature allows you to manage multiple help desks efficiently from a single…
What should I do if I need to import older data from Kayako?
If you need to import older data from Kayako, you can contact the Zendesk Support team for assistance. By default, Zendesk QA starts syncing the last 24 hours of data, but the support team can help you with importing data from earlier periods if…
Are there security options when connecting Kayako to Zendesk QA?
Yes, there are additional security options available when connecting Kayako to Zendesk QA. These options allow you to prevent specific information and conversations from being synced. This ensures that sensitive data remains secure and only the…
How long does it take to sync data from Kayako to Zendesk QA?
The time it takes to sync data from Kayako to Zendesk QA can vary. Initially, Zendesk QA will start syncing the last 24 hours of data, and the duration depends on the options you selected and your conversation volume. Larger volumes of data may…
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