Zendesk WFM Product Limits - Frequently asked questions
Frequently asked questions
What are the dashboard limits in Zendesk WFM monitoring and reporting?
Zendesk WFM monitoring and reporting have specific limits for dashboards. You can have a maximum of 10 dashboards, and each dashboard can contain up to 12 widgets. Additionally, reports have a file size limit of less than 15 MB, and the UI response…
How does data granularity work in Zendesk WFM?
Data granularity in Zendesk WFM varies based on the selected time frame. For time frames of 1 day or less, data is displayed in 15-minute or 30-minute intervals. For up to 7 days, data is shown daily and hourly. For up to 31 days, data is displayed…
What are the limits for agent schedule time off in Zendesk WFM?
In Zendesk WFM, the agent schedule time off feature has specific limits. You can view a maximum of 30 days of requested time off in advance and 30 days in the past in the sidebar. These limits help manage and plan agent schedules effectively,…
What are the scheduling limits for shifts in Zendesk WFM?
Zendesk WFM has several limits for scheduling shifts. The maximum scheduling interval is 90 days, and the maximum publishing interval is also 90 days. You can import schedule CSV files up to 25 MB in size and export schedules for a maximum of 30…
What are the limits for roles and permissions in Zendesk WFM administration?
In Zendesk WFM administration, each user can have only one role assigned. This limit ensures clarity and simplicity in managing user permissions and roles within the workforce management system. By restricting users to a single role, it helps…
What are the location shift limits in Zendesk WFM?
Zendesk WFM has specific limits for location shifts. The maximum rotation period for location shifts is 12 weeks or 90 days. The maximum duration of a task is 24 hours, while the minimum duration is 5 minutes. Additionally, there are limits on the…
What are the public API limits in Zendesk WFM?
The public API in Zendesk WFM has a rate limit of 100 requests per second. Additionally, there is a pagination limit of 100 items per page. These limits are in place to ensure the API performs efficiently and can handle multiple requests without…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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