image for site

Different Account Names in Notifications - Frequently asked questions

Discover why different account names appear in notifications to end-users. This page addresses common questions and provides insights into notification settings.

Frequently asked questions

Why do my Zendesk notifications show different account names?

Zendesk notifications can display multiple account names due to different settings. Each name is pulled from a specific account setting, such as your Zendesk account name, the support address name, or the associated brand name. For instance, the…

How can I change the account name in Zendesk notifications?

To change the account name in Zendesk notifications, you need to adjust specific settings in the Admin Center. Each name in the notification is linked to a different setting. For example, the account name in the subject text is from the Branding…

What determines the account names in Zendesk email notifications?

The account names in Zendesk email notifications are determined by various settings in the Admin Center. Each name corresponds to a different aspect of your account configuration. For instance, the name in the subject line is your Zendesk account…

Why does the brand name appear in Zendesk notifications?

The brand name appears in Zendesk notifications because it is associated with the widget's brand settings. This is one of the multiple account names that can be displayed in outgoing email notifications. Each name in the notification is pulled…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites