Different Account Names in Notifications - Frequently asked questions
Discover why different account names appear in notifications to end-users. This page addresses common questions and provides insights into notification settings.
Frequently asked questions
Why do my Zendesk notifications show different account names?
Zendesk notifications can display multiple account names due to different settings. Each name is pulled from a specific account setting, such as your Zendesk account name, the support address name, or the associated brand name. For instance, the…
How can I change the account name in Zendesk notifications?
To change the account name in Zendesk notifications, you need to adjust specific settings in the Admin Center. Each name in the notification is linked to a different setting. For example, the account name in the subject text is from the Branding…
What determines the account names in Zendesk email notifications?
The account names in Zendesk email notifications are determined by various settings in the Admin Center. Each name corresponds to a different aspect of your account configuration. For instance, the name in the subject line is your Zendesk account…
Why does the brand name appear in Zendesk notifications?
The brand name appears in Zendesk notifications because it is associated with the widget's brand settings. This is one of the multiple account names that can be displayed in outgoing email notifications. Each name in the notification is pulled…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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