Change Account Name in Zendesk Notifications
How can I change the account name in Zendesk notifications?
To change the account name in Zendesk notifications, you need to adjust specific settings in the Admin Center. Each name in the notification is linked to a different setting.
For example, the account name in the subject text is from the Branding Section. You can change it by updating your Zendesk account name. The name after the agent's name is tied to the Support address, which can also be modified. Lastly, the brand name is associated with the widget's brand settings. For detailed steps, refer to the originalZendesk article.
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Why do my Zendesk notifications show different account names?
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What determines the account names in Zendesk email notifications?
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The brand name appears in Zendesk notifications because it is associated with the widget's brand settings. This is one of the multiple account names that can be displayed in outgoing email notifications. Each name in the notification is pulled from…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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