Different Account Names in Zendesk Notifications
Why do my Zendesk notifications show different account names?
Zendesk notifications can display multiple account names due to different settings. Each name is pulled from a specific account setting, such as your Zendesk account name, the support address name, or the associated brand name.
For instance, the name in the subject text is your Zendesk account name from the Branding Section. The name after the agent's name is linked to the Support address used for the notification. Lastly, the brand name is associated with the widget's brand. To learn more about changing these settings, you can refer to the originalZendesk article.
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What determines the account names in Zendesk email notifications?
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The brand name appears in Zendesk notifications because it is associated with the widget's brand settings. This is one of the multiple account names that can be displayed in outgoing email notifications. Each name in the notification is pulled from…
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