Report on Recovered Tickets Volume - Frequently asked questions
Discover how to report on the volume of recovered tickets from the suspended queue. Find answers to common questions and enhance your Zendesk reporting skills.
Frequently asked questions
How can I report on recovered tickets from the suspended queue in Zendesk?
To report on the volume of recovered tickets from the suspended queue in Zendesk, you can use the metric called 'Recoveries'. This metric is specifically designed to track the number of deleted tickets that have been recovered. It is available in…
What does the 'Recoveries' metric in Zendesk measure?
The 'Recoveries' metric in Zendesk measures the number of deleted tickets that have been recovered. This metric is part of the Updates history dataset and is useful for tracking tickets that were initially deleted but later restored. If you're…
Why am I not seeing suspended tickets in my Zendesk report?
If you're not seeing suspended tickets in your Zendesk report, it might be because the 'Recoveries' metric only tracks deleted tickets that were recovered, not suspended ones. Suspended tickets have a different status and may require a different…
How can I modify the 'Recoveries' metric for suspended tickets in Zendesk?
Modifying the 'Recoveries' metric to include suspended tickets in Zendesk can be challenging, as this metric is designed for deleted tickets. If you want to track suspended tickets, you need to identify the correct field name and previous value for…
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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