Modifying 'Recoveries' Metric for Suspended Tickets in Zendesk
How can I modify the 'Recoveries' metric for suspended tickets in Zendesk?
Modifying the 'Recoveries' metric to include suspended tickets in Zendesk can be challenging, as this metric is designed for deleted tickets. If you want to track suspended tickets, you need to identify the correct field name and previous value for suspended tickets.
Using 'suspended' as a field value might not yield results, so it's important to understand the specific status values associated with suspended tickets. You may need to create a custom metric or explore other reporting options to accurately capture this data.
More related questions
How can I report on recovered tickets from the suspended queue in Zendesk?
To report on the volume of recovered tickets from the suspended queue in Zendesk, you can use the metric called 'Recoveries'. This metric is specifically designed to track the number of deleted tickets that have been recovered. It is available in…
What does the 'Recoveries' metric in Zendesk measure?
The 'Recoveries' metric in Zendesk measures the number of deleted tickets that have been recovered. This metric is part of the Updates history dataset and is useful for tracking tickets that were initially deleted but later restored. If you're…
Why am I not seeing suspended tickets in my Zendesk report?
If you're not seeing suspended tickets in your Zendesk report, it might be because the 'Recoveries' metric only tracks deleted tickets that were recovered, not suspended ones. Suspended tickets have a different status and may require a different…
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