How to Remove Name in Email Response - Frequently asked questions
Discover how to remove your name from email responses in Zendesk. This page answers common questions and provides guidance on managing email settings effectively.
Frequently asked questions
How can I remove my name from the subject line of my email responses in Zendesk?
To remove your name from the subject line of your email responses, you need to disable Personalized email replies. This feature, when enabled, includes the name of the agent or end user in the reply address. By disabling it, your name will no…
What happens if I disable Personalized email replies in Zendesk?
Disabling Personalized email replies in Zendesk removes the agent's name from the 'From' field in email responses. This means that only your brand name will appear, providing a more consistent brand image. However, keep in mind that this setting…
Can I stop my name from appearing in ticket comments in Zendesk?
Yes, you can stop your name from appearing in ticket comments by using an agent alias. While disabling Personalized email replies removes your name from the 'From' field in emails, it does not affect ticket comments. To ensure your name doesn't…
Why does my name still appear in ticket comments after disabling Personalized email replies?
Even after disabling Personalized email replies, your name will still appear in ticket comments because this setting only affects the 'From' field in email responses. To remove your name from ticket comments, you need to use an agent alias. An…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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