Disabling Personalized email replies in Zendesk removes the agent's name from the 'From' field in email responses. This means that only your brand name will appear, providing a more consistent brand image.
However, keep in mind that this setting does not affect the appearance of the agent's name within ticket comments. If you want to remove the agent's name from ticket comments as well, you will need to use an agent alias. For more information, check out the article on Enabling personalized email replies.
To remove your name from the subject line of your email responses, you need to disable Personalized email replies. This feature, when enabled, includes the name of the agent or end user in the reply address. By disabling it, your name will no…
Yes, you can stop your name from appearing in ticket comments by using an agent alias. While disabling Personalized email replies removes your name from the 'From' field in emails, it does not affect ticket comments. To ensure your name doesn't…
Even after disabling Personalized email replies, your name will still appear in ticket comments because this setting only affects the 'From' field in email responses. To remove your name from ticket comments, you need to use an agent alias. An…