How to Select Default Reviewee - Frequently asked questions
Discover answers to common questions about selecting the default reviewee in Zendesk. Learn how to set preferences, manage settings, and troubleshoot issues.
Frequently asked questions
How do I select a default reviewee in Zendesk QA?
To select a default reviewee in Zendesk QA, navigate to the settings. This process helps ensure feedback is directed to the right agent. Start by clicking the Settings icon, which is your profile photo. Then, choose 'Users and Workspaces'. Under…
What options are available for selecting a default reviewee in Zendesk QA?
In Zendesk QA, you can choose between two options for a default reviewee. This helps direct feedback to the most suitable agent. The options are 'Most active agent', which is the agent who sent the most replies in a conversation, and 'Assignee',…
Why is selecting a default reviewee important in Zendesk QA?
Selecting a default reviewee in Zendesk QA is crucial for streamlining the feedback process. It ensures that feedback is directed to the most relevant agent. By choosing a default reviewee, either the most active agent or the assignee, you can…
Who can select a default reviewee in Zendesk QA?
In Zendesk QA, only certain roles have the ability to select a default reviewee. These roles include Admins, Account Managers, and Workspace Managers. These roles are responsible for managing feedback processes and ensuring that the most relevant…
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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Freecash
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