Selecting a Default Reviewee in Zendesk QA
Learn how to select a default reviewee in Zendesk QA to streamline feedback and ensure the right agent receives insights.
How do I select a default reviewee in Zendesk QA?
To select a default reviewee in Zendesk QA, navigate to the settings. This process helps ensure feedback is directed to the right agent.
Start by clicking the Settings icon, which is your profile photo. Then, choose 'Users and Workspaces'. Under the relevant workspace, select 'General'. Here, you can choose the default reviewee by selecting either 'Most active agent' or 'Assignee'. Finally, click 'Save changes' to apply your selection.
More related questions
What options are available for selecting a default reviewee in Zendesk QA?
In Zendesk QA, you can choose between two options for a default reviewee. This helps direct feedback to the most suitable agent. The options are 'Most active agent', which is the agent who sent the most replies in a conversation, and 'Assignee',…
Why is selecting a default reviewee important in Zendesk QA?
Selecting a default reviewee in Zendesk QA is crucial for streamlining the feedback process. It ensures that feedback is directed to the most relevant agent. By choosing a default reviewee, either the most active agent or the assignee, you can make…
Who can select a default reviewee in Zendesk QA?
In Zendesk QA, only certain roles have the ability to select a default reviewee. These roles include Admins, Account Managers, and Workspace Managers. These roles are responsible for managing feedback processes and ensuring that the most relevant…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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