Edit or Create Placeholders in Email Templates - Frequently asked questions
Discover how to edit or create placeholders in Zendesk email templates. This page answers common questions and provides guidance on customizing your email templates effectively.
Frequently asked questions
Can I edit placeholders in Zendesk email templates?
You cannot edit existing placeholders in Zendesk email templates. Placeholders are system defaults, and while you can't change their contents, you can format them using liquid markup to alter the appearance of your emails. This allows you to…
Is it possible to create new placeholders in Zendesk email templates?
Creating new placeholders in Zendesk email templates is not possible. The system uses default placeholders that cannot be altered or expanded. However, you can still achieve customization by using liquid markup to format existing placeholders,…
How can I change the look of emails in Zendesk without editing placeholders?
You can change the look of emails in Zendesk by modifying triggers instead of editing placeholders. Triggers allow you to customize the format of each type of email you send, using plain text or HTML. This way, you can tailor the appearance of…
What are some ways to format placeholders in Zendesk email templates?
You can format placeholders in Zendesk email templates using liquid markup. This method allows you to change the appearance of your emails without altering the default placeholders. Liquid markup provides flexibility in how placeholders are…
Can I use HTML to modify Zendesk email templates?
Yes, you can use HTML to modify the appearance of Zendesk email templates by adjusting the triggers that send these emails. This allows you to format emails differently based on their purpose, such as new request notifications or follow-up…
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“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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Customer.io($50M+ ARR)
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"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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Freecash
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