Using HTML to Modify Zendesk Email Templates
Can I use HTML to modify Zendesk email templates?
Yes, you can use HTML to modify the appearance of Zendesk email templates by adjusting the triggers that send these emails. This allows you to format emails differently based on their purpose, such as new request notifications or follow-up reminders, without changing the placeholders. For more guidance, see resources on managing triggers and using HTML in Zendesk Support.
More related questions
Can I edit placeholders in Zendesk email templates?
You cannot edit existing placeholders in Zendesk email templates. Placeholders are system defaults, and while you can't change their contents, you can format them using liquid markup to alter the appearance of your emails. This allows you to…
Is it possible to create new placeholders in Zendesk email templates?
Creating new placeholders in Zendesk email templates is not possible. The system uses default placeholders that cannot be altered or expanded. However, you can still achieve customization by using liquid markup to format existing placeholders,…
How can I change the look of emails in Zendesk without editing placeholders?
You can change the look of emails in Zendesk by modifying triggers instead of editing placeholders. Triggers allow you to customize the format of each type of email you send, using plain text or HTML. This way, you can tailor the appearance of…
What are some ways to format placeholders in Zendesk email templates?
You can format placeholders in Zendesk email templates using liquid markup. This method allows you to change the appearance of your emails without altering the default placeholders. Liquid markup provides flexibility in how placeholders are…
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