Empty Chat Dashboard on Explore - Frequently asked questions
Discover why your prebuilt Chat dashboard might be empty on Explore. This page addresses common questions and provides solutions to ensure your dashboard displays data correctly.
Frequently asked questions
Why is my prebuilt Chat dashboard empty on Explore?
If your prebuilt Chat dashboard is empty, it might be because you're using messaging instead of live chat. When agents message customers through Support tickets, this data may not appear on the Chat dashboard. Instead, you should check the…
How can I check if I'm using messaging instead of live chat?
To determine if you're using messaging instead of live chat, you should review your Zendesk settings. If your agents are communicating with customers through Support tickets and the Chat dashboard is empty, it's likely that messaging is being used….
Where can I find data if it's not on the Chat dashboard?
If your data isn't appearing on the Chat dashboard, it might be located on the Messaging dashboard. This is common if your agents are using messaging through Support tickets rather than live chat. The Messaging dashboard is designed to capture and…
What should I do if my Chat dashboard is empty?
If your Chat dashboard is empty, first check if your agents are using messaging instead of live chat. This can be done by reviewing the Messaging dashboard for any data. If messaging is being used, the data will be recorded there instead of the…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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