Why More Published Than Total Articles? - Frequently asked questions
Discover why you might see more published articles than total articles in Zendesk. This page answers common questions and provides insights into this occurrence.
Frequently asked questions
Why does Zendesk show more published articles than total articles?
Zendesk may show more published articles than total articles due to translations. Each translation of an article is counted within the Published count, but not as a separate article in the total count. This means that while translations increase…
How do translations affect the article count in Zendesk?
Translations affect the article count by increasing the number of published articles without increasing the total article count. Each translation is considered a part of the Published count, but it doesn't count as a new article in the total…
What is the difference between Published and Total articles in Zendesk?
The difference between Published and Total articles in Zendesk lies in how translations are counted. Published articles include all translations, while Total articles do not count each translation as a separate article. This means that the…
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“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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