Published vs Total Articles in Zendesk
Understand the difference between Published and Total articles in Zendesk. Learn how translations are counted.
What is the difference between Published and Total articles in Zendesk?
The difference between Published and Total articles in Zendesk lies in how translations are counted. Published articles include all translations, while Total articles do not count each translation as a separate article.
This means that the Published count can be higher than the Total count if you have articles translated into multiple languages.
More related questions
Why does Zendesk show more published articles than total articles?
Zendesk may show more published articles than total articles due to translations. Each translation of an article is counted within the Published count, but not as a separate article in the total count. This means that while translations increase…
How do translations affect the article count in Zendesk?
Translations affect the article count by increasing the number of published articles without increasing the total article count. Each translation is considered a part of the Published count, but it doesn't count as a new article in the total count….
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